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We process orders from Monday to Friday and ship them to you with the utmost care. Orders placed before 16:00 hrs. are processed the same day. We use professional couriers like GLS and DPD and sometimes DHL. The couriers deliver on weekdays.
When your order is ready we hand it over to the courier. After that the courier sends you an email with your tracking link and number and delivery information. Contact the courier yourself if you have special instructions or wishes.
Belgium & Netherlands
Orders placed before 16:00 hrs. are mostly delivered within 1 -2 working days.
Germany
Orders placed before 16:00 hrs. are mostly delivered within 1 -2 working days..
UK
We collect all orders for the UK and ship them once a week, usually on Friday. This is the most efficient for custom clearance. That way you do not have to worry about having to pay extra costs, VAT or duties when you receive the parcel. We take care of all the transport costs and VAT.
Due to the Brexit new regulations, some delay for customs clearance might occur.
Other EU countries
Orders placed before 16:00 hrs. are mostly delivered within 3-6 working days.
Switzerland
We collect all orders for Switzerland and ship these once a week. Usually on Tuesday. This is the most efficient for custom clearance. That way you do not have to worry about having to pay extra costs, VAT or duties when you receive the parcel. We take care of all the transport costs and VAT.
Rest of the world
We do not ship outside the EU. If you need help with an export order please contact our customer service.
Duties & VAT
For EU countries, UK and Switzerland we take care of all duties and VAT. For all other countries you are responsible for any duties that may occur.
To return a product, you must meet the following conditions:
We will exchange your product and provide you with a free return label. You will then receive a replacement product from us.
We have rates for different zones
Belgium, The Netherlands, Germany, France
Shipping cost: €7,50
Shipping is free from €80
Ireland, Sweden, Denmark, Italy, Austria, Spain, Portugal, Luxembourg
Shipping cost: €9,50
Shipping is free from €100
UK
Shipping cost: €9.50
Shipping is free from €100
Bulgaria, Croatia, Czech Republic, Estonia, Finland, Hungary, Latvia, Lithuania, Poland, Romania, Slovenia, Slovakia
Shipping cost: €9,50
Shipping is free from €100
Islands (EU) – Cyprus, Malta
Shipping cost: €35
Shipping is free from €250
Norway
Shipping cost: €16,50
Shipping is free from €100
Switzerland
Shipping cost: €10,50
Shipping is free from €100
Other Locations in the world
We do not ship outside of Europe. If you need help with an export order please contact our customer service.