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The shipping times below are for orders placed before 20:00 hrs. on working days or during the weekend or holidays. Please allow for longer shipping times in exceptionally busy periods, such as the December holidays.
We understand the importance of affordable shipping options for our valued customers. We have always strived to provide the most cost-effective shipping solutions, ensuring that your orders reach you at reasonable, fair prices.
We process orders from Monday to Friday and ship them to you through our logistics partner with the utmost care. Orders placed before 20:00 hrs. on working days are usually processed the same day. Orders placed in the weekend or on Friday after 20:00 hrs. are usually processed on the Monday after.
We use professional carriers like GLS, DPD and DHL. The carriers deliver on working days. When your order is processed and packed, we hand it over to the carrier. You will then receive an email from the carrier with your tracking link and number for tracking your parcel and delivery information. For special instructions or wishes for delivery, please contact the carrier.
For EU countries and Switzerland, we cover all duties and VAT. For all other countries, you are liable for any duties that may apply
If you are located on an island (Ireland excepted), please note that we can only ship to addresses on the mainland of the countries listed below. Please contact us for special arrangements – we’re happy to help!
We understand the importance of providing affordable shipping options for our valued customers. We are committed to offering the most cost-effective shipping solutions to ensure your orders reach you at fair and reasonable prices.
For orders below €30, a different shipping fee applies to guarantee our service level. We appreciate your understanding and continued support.
| Country | Shipping Time | Shipping Costs (for orders below €30 |
Standard Shipping Costs | Free Shipping (for orders above) |
|---|---|---|---|---|
| Austria | 2 - 4 working days | € 14,90 | € 6,90 | € 80,- |
| Belgium | 1 - 2 working days | € 9,90 | € 4,90 | € 60,- |
| France | 2 - 4 working days | € 14,90 | € 6,90 | € 80,- |
| Germany | 1 - 3 working days | € 12,90 | € 4,90 | € 60,- |
| Italy | 3 - 6 working days | € 25,90 | € 15,90 | € 125,- |
| Luxembourg | 1 - 3 working days | € 12,90 | € 4,90 | € 60,- |
| Netherlands | 1 - 2 working days | € 9,90 | € 4,90 | € 60,- |
| Spain | 3 - 6 working days | € 28,90 | € 18,90 | € 125,- |
| Switzerland | Orders placed by Wednesday will be shipped the following Monday. |
€ 18,90 includes all tax and shipping |
€ 8,90 includes all tax and shipping |
n/a |
| Rest of Europe | 3 - 6 working days | € 34,90 | € 24,90 | € 125,- |
Note: if you are ordering from the United Kingdom, Norway or Greece, please contact our customer service. We offer several shipping options with various delivery times and costs.
We do not ship outside Europe mainland. For information on exports, please contact our customer service.
We are working diligently to explore every possible avenue to mitigate these costs and provide you with the best shipping options available.
Not happy with your purchase? Please let us know and we will make every effort to set things right with you – we want you to be a happy KetoFitShop customer.
If at all possible, we will try and replace your product and/or give you a refund, but you will understand that we cannot take back products that are half used up or in poor condition through use. Please note the following:
The defect, apparent damage or problem must be reported contact our customer service as soon as possible after delivery, but at any rate within 14 days.
